Letter to Customers

Please see the letter from Big Ideas Learning and Houghton Mifflin Harcourt below. While the relationship between Big Ideas Learning and Houghton Mifflin Harcourt is coming to a close, Big Ideas Learning will continue to publish and support the Big Ideas Math programs, and is fully committed to fulfilling the needs of its customers. Big Ideas Learning has secured a long-term agreement with a new distribution partner, and will share additional details about this partnership in June of 2017. Big Ideas Learning appreciates your continued trust and support during this transition. Please email, bil_support@bigideaslearning.com, or call, 877-552-7766, if you have any questions or concerns.

Big Ideas Math Tech Release – 3/06/17

[March 06, 2017 11:26 AM ET]

Attention Educators,

Big Ideas Learning is pleased to announce updates to the Big Ideas Math online learning platform.

Report enhancements include:

  • Timestamps for late assignments appear in red, while on-time submissions appear in black.
  • Prerequisite skills now show correctly on the Teacher Remediation Report.
  • Timer now accurately shows amount of time spent on assignments.
  • Student names in reports are correctly displayed, with no duplicate or missing students

Other enhancements include:

  • Students can no longer check their answer more than the set limit within a session.
  • Teacher assignment previews now display the correct numbers.

Please contact bil_support@bigideaslearning.com if you have any questions.

Technical Issues

[March 2nd, 2017 1:22 PM ET]

UPDATE:

Attention Educators,

The Big Ideas Math platform issues have been resolved. Thank you for your patience and we again apologize for any inconveniences.

 

[March 2nd, 2017 1:01 PM ET]

Attention Educators,

We are receiving reports that there are issues with accessing the Big Ideas Math online platform. We are currently investigating this issue and will provide updates as soon as they are available. We apologize for any inconveniences.

Tech Issues

[February 28th, 2017 5:24 PM ET]

UPDATE:

Amazon Web Services has announced that as of 1:49 PM PST, they are fully recovered for operations. Please contact bil_support@bigideaslearning.com if you have any questions.

 

[February 28th, 2017 4:54 PM ET]

UPDATE:

Amazon Web Services is still working on resolving their issues. Clever Instant Login appears to be working, but data transfers are not. The Student Dynamic eBook and the online assignments are functioning again. We will continue to monitor https://status.aws.amazon.com/ and https://status.clever.com/#.

 

[February 28th, 2017 2:08 PM ET]

Attention Educators,

Amazon Web Services is currently reporting increased error rates with servers supporting many of the Big Ideas Learning products. You may experience inconsistencies in access to the Student Dynamic eBook and online assignments. Clever users may also experience issues logging in. For more information, please visit https://status.aws.amazon.com/, https://status.clever.com/, or by contacting bil_support@bigideaslearning.com.