Big Ideas Math Maintenance Alert

[June 8, 2018 8:20 AM, ET]

Attention Educators,

The Big Ideas Math online platforms (demo.bigideasmath.com, bigideasmath.com and mrl.bigideasmath.com) will be unavailable on Saturday, June 16th from 4:00 am to 7:00 am ET. We recommend that you refrain from using these sites during this time. Thank you for your patience while we update our system.

Technical Issues

[April 9, 2018 4:45 PM ET]

UPDATE:

Attention Educators,

The Big Ideas Math platform issues have been resolved. Thank you for your patience and we again apologize for any inconveniences.

 

[April 9, 2018 3:45 PM ET]

Attention Educators,

We are receiving reports that there are issues with accessing the Big Ideas Math online platform. We are currently investigating this issue and will provide updates as soon as they are available. We apologize for any inconveniences.

Clever Issues

[March 08, 2018 2:00 PM, ET]

Attention Clever Users:

Clever is experiencing downtime which will affect Big Ideas Math Clever users. Please see below and visit https://status.clever.com/ for updates

Resolved - All logins to Clever, including the Portal and District/Apps dashboards, are now working. All apps are showing up in student portals.

We will be publishing a complete retro around this incident and prior incidents this week. Thank you for your patience.

Mar 8, 12:24 PST

Identified - Clever logins continue to work. However, we have identified that, in some cases, students and teachers are not yet seeing their apps in their portal. We are actively working to address this.

Mar 8, 11:48 PST

Monitoring - Teachers and students are now able to log into Clever and all apps.
Mar 8, 11:04 PST

Update - Clever logins to the portal and dashboards remain down for most users. We are working on investigating the cause and implementing mitigations.
Mar 8, 09:35 PST

Investigating - Clever logins to the portal and dashboards are currently down for most users, we are working on investigating the cause.
Mar 8, 06:50 PST

 

Message to Big Ideas Learning from Clever:

We apologize for the issues you’re experiencing today. We understand that not being able to access Big Ideas Math is frustrating and resulting in lost instructional time.

Clever, the login portal your district uses to access apps, is experiencing significant downtime. Big Ideas Learning is in touch with their team and they have directed their top resources to resolving the problem.

You can follow status.clever.com for updates to Clever’s service and submit support inquiries to support.clever.com.

We trust that resolving this issue is Clever’s top priority and that they will restore access as soon as possible. 

Big Ideas Math Maintenance Alert

[December 28, 2017 8:26 AM ET]

Attention Educators,

The Big Ideas Math online platform (bigideasmath.com) will be unavailable on Friday, December 29th from 8:00am to 5:00pm ET. We recommend that you refrain from using the site during this time. Thank you for your patience while we update our system.