[March 08, 2018 2:00 PM, ET]
Attention Clever Users:
Clever is experiencing downtime which will affect Big Ideas Math Clever users. Please see below and visit https://status.clever.com/ for updates
Resolved - All logins to Clever, including the Portal and District/Apps dashboards, are now working. All apps are showing up in student portals.
We will be publishing a complete retro around this incident and prior incidents this week. Thank you for your patience.
Mar 8, 12:24 PST
Identified - Clever logins continue to work. However, we have identified that, in some cases, students and teachers are not yet seeing their apps in their portal. We are actively working to address this.
Mar 8, 11:48 PST
Monitoring - Teachers and students are now able to log into Clever and all apps.
Mar 8, 11:04 PST
Update - Clever logins to the portal and dashboards remain down for most users. We are working on investigating the cause and implementing mitigations.
Mar 8, 09:35 PST
Investigating - Clever logins to the portal and dashboards are currently down for most users, we are working on investigating the cause.
Mar 8, 06:50 PST
Message to Big Ideas Learning from Clever:
We apologize for the issues you’re experiencing today. We understand that not being able to access Big Ideas Math is frustrating and resulting in lost instructional time.
Clever, the login portal your district uses to access apps, is experiencing significant downtime. Big Ideas Learning is in touch with their team and they have directed their top resources to resolving the problem.
You can follow status.clever.com for updates to Clever’s service and submit support inquiries to support.clever.com.
We trust that resolving this issue is Clever’s top priority and that they will restore access as soon as possible.